How to create a ticket

In the menu on the left side click on “Report Issue.” 
 
 For creating a ticket there are a couple of fields to fill. Some of them are mandatory (marked with *), while the most of them are not. Although most of the fields are not mandatory it is recommended to fill them because the more information a developer has the better base he has for fixing the bug. This pertains especially to the field “Product Version.” 
 
 Category: The category the ticket belongs to. 
 Reproducibility: If a bug is reproducible or not. 
 Severity: How hard is the impact of the bug not being fixed. 
 Priority: How urgent a bug should be fixed 
 Select Profile: The target hardware and operating system on which the bug occurs. 
 Product Version: The product version in which the bug occurs. Although it’s not mandatory it is recommended to fill especially this field. 
 Assign to: The developer that will get this ticket assigned. 
 Target version: The version in which this bug should be fixed. 
 Summary: A short summary of the issue. 
 Description: A more detailed description of the issue. 
 Steps to reproduce: Which steps are necessary to reproduce the issue. 
 Additional Information: Can contain information about attached files, i.e. 
 Attach Tags: Tags can be attached which allow an easier search for this ticket. 
 Upload files: Attached files like screenshots, logs or e-mail-threads. 
 Complexity: after estimating the ticket by Candera it is set to status Analyzed and the Complexity gives an estimate about the time needed for solving     
 
 Low - up to 2 md and work absolutely clear 
 Medium - up to one week, clear what to do 
 High - more than one week or not yet clear in detail how to solve   
 
 
 
 Once all the necessary fields are filled please click on “Submit Issue” to submit the ticket.